🕯️ Processing & Shipping-
Our products are handmade with care, so please allow 5–7 business days for your order to be processed before shipping. You will receive tracking information as soon as your order ships.
We currently ship within the United States only.
Need your order by a certain date? If you have a rush request, please contact us through our contact form before placing your order. We may not see a note left on an order until it is too late to accommodate your request.
All packages are shipped with tracking.
📦 Delivered, Lost & Stolen Packages-
If tracking shows that your package was delivered to the address provided at checkout, we are unable to replace or refund the package if you cannot locate it. Please check with household members, neighbors, your mailbox, and your local post office.
Willow Moon Candles is not responsible for packages that are lost or stolen after being marked as delivered.
If you would like signature confirmation, please contact us before your order ships. Otherwise, placing an order with us means you agree to delivery without a signature requirement.
🔄 Returns & Exchanges-
The following items are not eligible for return or exchange:
Returned items must be unused, undamaged, and in the same condition in which they were received.
Customers are responsible for return shipping costs. Local customers may also complete an eligible exchange in person at our Atco, NJ location.
💔 Damaged Items-
If your order arrives damaged during shipping, please contact us as soon as possible.
To process a damaged item claim, we require at least two clear photos of the damage from different angles, including the shipping box and packaging when applicable. Photos must be provided by email before a replacement or refund can be issued.
Please keep the damaged item and packaging until your claim has been resolved, as they may be needed for a shipping claim.
💌 Have a Problem With Your Order?If something isn't right with your order and it isn't covered above, please reach out to us! We're always happy to discuss the situation and see how we can make it right.
Thank you for supporting our small, handmade business! 🌙
Our products are handmade with care, so please allow 5–7 business days for your order to be processed before shipping. You will receive tracking information as soon as your order ships.
We currently ship within the United States only.
Need your order by a certain date? If you have a rush request, please contact us through our contact form before placing your order. We may not see a note left on an order until it is too late to accommodate your request.
All packages are shipped with tracking.
📦 Delivered, Lost & Stolen Packages-
If tracking shows that your package was delivered to the address provided at checkout, we are unable to replace or refund the package if you cannot locate it. Please check with household members, neighbors, your mailbox, and your local post office.
Willow Moon Candles is not responsible for packages that are lost or stolen after being marked as delivered.
If you would like signature confirmation, please contact us before your order ships. Otherwise, placing an order with us means you agree to delivery without a signature requirement.
🔄 Returns & Exchanges-
The following items are not eligible for return or exchange:
- Bath & body products
- Used candles
- Customized candles
- Fundraiser candles
- Candles purchased from another retail location that carries Willow Moon products
Returned items must be unused, undamaged, and in the same condition in which they were received.
Customers are responsible for return shipping costs. Local customers may also complete an eligible exchange in person at our Atco, NJ location.
💔 Damaged Items-
If your order arrives damaged during shipping, please contact us as soon as possible.
To process a damaged item claim, we require at least two clear photos of the damage from different angles, including the shipping box and packaging when applicable. Photos must be provided by email before a replacement or refund can be issued.
Please keep the damaged item and packaging until your claim has been resolved, as they may be needed for a shipping claim.
💌 Have a Problem With Your Order?If something isn't right with your order and it isn't covered above, please reach out to us! We're always happy to discuss the situation and see how we can make it right.
Thank you for supporting our small, handmade business! 🌙